Shipping policy

Effective Date: September 1, 2025

At Handmade2D.com, we strive to ensure timely delivery of all orders. This Shipping Policy outlines the processing, delivery times, shipping methods, and related responsibilities.

1. Order Processing Time

Custom-Made Products

  • Production Time: Up to 15 days due to handcrafted or personalized processes.

  • Orders are processed in the sequence they are received.

  • Tracking information will be provided once the order is shipped.

Non-Custom Products

  • Processing Time: Up to 7 days before shipment.

  • Standard order processing applies based on availability.

2. Shipping Methods and Carriers

  • We use reputable carriers for domestic and international shipments, including DHL, EMS, UPS, and other trusted providers.

  • Shipping methods and carrier options may vary depending on your location.

  • Shipping fees will be calculated at checkout.

3. Estimated Delivery Time

Custom-Made Products

  • Estimated fulfillment time: 15–25 days including production and shipping.

Non-Custom Products

  • Standard delivery timelines: Typically 7–14 days depending on location and carrier.

Please note: Delivery times are estimates and may be affected by customs clearance, peak seasons, or unforeseen logistics delays.

4. Shipping Address

  • Customers must provide accurate and complete shipping information at checkout.

  • Lost packages due to incorrect or incomplete addresses, failure to collect, refusal, or other customer-related factors are the customer’s responsibility.

  • For custom-made items, ensure the shipping address is correct to avoid lost packages.

5. Tracking Orders

  • Once your order is shipped, you will receive tracking information via email.

  • Customers are encouraged to monitor tracking updates and contact our support team if there are any delivery issues.

6. International Shipping

  • Customs duties, taxes, and other import fees may be applied by your country and are the responsibility of the customer.

  • Delivery times for international orders may be longer due to customs or other regulations.

7. Contact Information

For questions regarding shipping, please contact us:

  • Email: hello@handmade2d.com

We are committed to ensuring your orders are delivered accurately and efficiently.