Refund policy

Effective Date: September 1, 2025

At Handmade2D.com, we strive to provide high-quality handmade and custom products. This Refund Policy explains the circumstances under which refunds may be issued and the procedures for requesting a refund.

1. Custom-Made Products

Custom-made products are created according to the customer’s specifications, including measurements and personalization details. Therefore:

  • Refunds are not available once the order is confirmed, unless there is a verified quality or manufacturing defect.

  • If a quality issue is verified, customers are entitled to a repair, remake, or partial/full refund depending on the situation.

  • Customers must contact our support team and provide clear evidence (photos/videos) of the quality issue.

  • The item must be returned to our official after-sales address: Guangdong Province, Foshan City, Nanhai District, Guicheng Street, JiZui Xin Street 21, 528299, China (广东省佛山市南海区桂城街道基咀新街21号, 邮编：528299)

  • We will inspect the returned product and process the refund or replacement accordingly.

2. Non-Custom Products

For non-custom items:

  • Items must be unused, in original condition, and returned within the specified time frame.

  • Customers may be responsible for return shipping costs unless the return is due to a manufacturing defect or incorrect item received.

  • Refunds will be processed after the returned item is received and inspected.

3. Refund Processing Time

Once a refund is approved:

  • Refunds to credit/debit cards or payment services may take 5–10 business days, depending on your bank or payment provider.

  • Refunds will be issued using the same payment method used for the purchase whenever possible.

4. Contact for Refunds

To request a refund, please contact our customer support team with your order information and details about the reason for the refund:

  • Email: hello@handmade2d.com

  • After-sales Address: Guangdong Province, Foshan City, Nanhai District, Guicheng Street, JiZui Xin Street 21, 528299, China (广东省佛山市南海区桂城街道基咀新街21号, 邮编：528299)

Our team will provide instructions for returning the product and processing your refund in accordance with this policy.

Thank you for shopping with Handmade2D.com. We are committed to providing transparent and fair solutions for our customers.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.